Leeds Castle has been recognised as a ‘Working to become Dementia Friendly’ organisation by Kent Dementia Action Alliance. We are committed to raising awareness and understanding of dementia by organising ‘Dementia Friends’ information sessions for our staff and volunteers. We strive to ensure that we provide the best service for all of our visitors and make Leeds Castle as Dementia Friendly as possible.
Be visible when you want to be. Wearing the Hidden Disabilities Sunflower discreetly indicates to people around you including staff, colleagues and health professionals that you may need additional support, help or a little more time.
A fully accessible mobility bus is available near the ticket office, running regularly throughout the day. This service is operated free of charge to visitors requiring assistance. Please note that on special ticketed event days the mobility bus will not be in operation, for example, music, fireworks and cinema events.
Elsie the Castle Train
Leeds Castle has a new land train on the estate which takes visitors from the main entrance up to the Castle. We regret that the land train is inaccessible for wheelchair users. However, we offer a complimentary transport service on the estate for less mobile visitors.
The Black Swan Ferry Boat
The Black Swan Ferry Boat provides return journeys across the Great Water from the castle drive to the maze area. The Black Swan can accommodate up to three wheelchairs. Please note that this attraction is open seasonally.
The car park has hard-standing spaces reserved for visitors with disabilities. The maximum distance from the car park to the fully accessible mobility service is approximately 100 metres.
Fully accessible toilets for wheelchair users can be found throughout the grounds, at the main entrance, next to the Castle Shop, on Stable Hill and near the Knight’s Stronghold Playground. The Restaurant toilets are now also accessible by wheelchair users.
The toilets by the Whistle Stop Café include a fully accessible toilet with adult changing facilities. These toilets can be accessed using a RADAR key or by asking a member of staff for entry.
All shops at Leeds Castle are fully accessible for wheelchair users.
Audio Tours (currently unavailable)
An audio tour can be collected from the Castle Shop at a reduced rate for visitors with disabilities. The audio tour devices are hand-held and lightweight. Hands-free stereo headphones are also available upon request for visitors with walking aids. The keypad has been designed in conjunction with the RNIB and Action for Blind People, and is fully compliant with access guidelines for visitors with visual impairment.
Castle View Restaurant
Castle View Restaurant has easy access via the Courtyard. Inside, there is a small staircase down to the bar.
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