Online shop terms and Conditions

Secure Transaction Policy

• Leeds Castle Enterprises Limited operates a secure transaction policy and uses Stripe, Inc. as their secure payment service provider.
• All card debits and refunds will be processed through the Stripe, Inc. secure server.
• Leeds Castle Enterprises Limited does not have access to or hold information provided by you in relation to your credit or debit card.
• Leeds Castle Enterprises Limited recommends that you do not input your credit/debit card details unless you see the secure server padlock symbol in the bottom right hand corner of your browser.
• Leeds Castle Enterprises Limited does not accept responsibility for personal details held by Stripe, Inc.
• Visit https://stripe.com for full payment service provider terms and conditions.

Order Confirmation

• Once a successful order has been placed you will receive an automated email confirmation.
• This will contain your order number, to be used in any online shop communication with Leeds Castle Enterprises Limited.
• Please contact Leeds Castle Enterprises Limited if you do not receive an email confirmation
• on +44 0 1622 765400 or enquiries@leeds-castle.co.uk

Shipping

• Depending on the product being shipped, selected fulfilment networks may be used.
• Most orders will be shipped within 14-28 days of purchase, depending on location and weight. You will be notified immediately if this is not the case.
• Event tickets may not be available at the time of purchase and will be forwarded as soon as they become available. Please read your receipt carefully as this may carry fulfilment details for the ticket purchased.

Shipping Costs

• Shipping costs are calculated automatically based upon the items chosen and your delivery country.
• All items are calculated separately depending on weight and insurance requirements.
• There is no minimum shipping cost.
• To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Customs Charges

• You may be subject to import duties and taxes if your delivery address is outside of the United Kingdom. These charges are levied once a shipment reaches your country. Any charges such as this for customs clearance must be paid by the customer.
• We are unable to refund any customs charges that may have been incurred. Please contact your local customs office to make a claim.

Grouping Items

• Where possible items will be shipped in one shipment.
• Items such as event tickets and vouchers may be shipped separately to other products.

Returning Goods

• Please contact Leeds Castle Enterprises Limited on +44 0 1622 765400 or enquiries@leedscastle.co.uk for further information on returning goods for whatever reason.

Returns Policy

• We can exchange or refund retail product merchandise within 28 days of the product being shipped upon production of your receipt or order number.
• Any item not in its original condition, damaged or missing parts will not be replaced or refunded unless Leeds Castle Enterprises or our selected courier is at fault.
• For safety reasons we cannot accept returned items of food, toiletries or pierced earrings unless faulty.
• All event tickets are non-refundable.
• Gift vouchers cannot be exchanged for cash and can only be used as documented in the terms and conditions with each voucher.
• This does not affect your statutory rights.

Third Parties

• Leeds Castle accepts no liability for the services of third parties promoted on the site, and are not acting in any agency capacity.